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Privacy
Policy.

Last updated: May 2026

1. Who we are

Flag Football United, Inc. ("FFU," "we," "us," or "our") is a Texas-based 501‌(c)‌(3) non-profit corporation operating adult flag football leagues and tournaments in the Dallas/Fort Worth metroplex. This Privacy Policy explains how we collect, use, and protect information from players, free agents, captains, and visitors to our website at flagunited.com.

2. Information we collect

We collect information you provide directly to us when you:

  • Register a team or sign up as a free agent — name, email address, phone number, preferred city, and division/format preference
  • Pay registration fees — payment processing is handled by a third-party processor; we do not store full credit card numbers
  • Contact us via email or our web form
  • Participate in our leagues — roster information, jersey numbers, emergency contacts
  • Opt in to SMS / text message reminders — your phone number, your consent record, and metadata about messages we send you (see Section 5 below)

We may also automatically collect basic technical information when you visit our website — such as IP address, browser type, pages visited, and referring URL.

3. How we use your information

  • To register and manage your team or free-agent profile
  • To communicate league information, schedules, and updates
  • To process payments and issue any refunds
  • To match free agents with teams looking for players
  • To send game-time reminders via SMS (only if you opt in)
  • To improve our website and operations
  • To comply with legal obligations

4. How we share your information

We do not sell, rent, or trade your personal information. We share information only when necessary:

  • With team captains — when you sign up as a free agent, we share your contact info with captains who are looking for players, so they can reach out to you about joining their team
  • With service providers we use to run the league (scheduling platform, payment processor, email and SMS providers, hosting), under contracts that require them to protect your information and use it only on our behalf
  • With municipal partners when required for facility access, insurance, or compliance purposes
  • When required by law — subpoenas, court orders, or other legal process

5. SMS / text messaging program

FFU operates an opt-in text-messaging program for the sole purpose of sending weekly game-time reminders to players who choose to receive them. Participation is entirely optional and is never required to play in our leagues.

What information we collect for SMS

  • Your mobile phone number
  • The date, time, and method of your opt-in (so we can prove you consented)
  • Records of messages we send you and your replies (opt-out keywords, help requests)

How we use SMS information

We use your phone number only to send you game-time reminders relevant to the league or tournament you're participating in — for example, "Your Mesquite 5v5 game is tomorrow, 7:00 PM, Field 2." We do not send marketing, promotional, sales, or third-party messages.

Will my phone number or SMS data ever be shared?

No. Your mobile phone number, SMS opt-in data, and any text-message content will never be sold, rented, traded, or shared with any third party for marketing or promotional purposes — ever.

The only entity that processes your phone number besides FFU is our SMS service provider, Twilio, which acts as a service provider on our behalf to deliver the messages. Twilio is contractually bound to handle your information only for the purpose of delivering our messages and may not use it for its own purposes. This is not "data sharing" — it's the same way an email service provider delivers email on a sender's behalf.

Frequency, costs, and how to stop

  • Message frequency: typically one or two messages per week during your active season — game reminders, weather/cancellation notices, and occasional schedule updates.
  • Message and data rates may apply — these are determined by your mobile carrier's plan, not by FFU.
  • Reply STOP at any time to unsubscribe. You'll get a confirmation message and no further texts from us.
  • Reply HELP for assistance, or contact us at flagunited.com/contact.

Carriers and liability

Mobile carriers are not liable for delayed or undelivered messages. SMS messaging service is provided "as available" — outages and delivery delays can occur outside our control.

6. Cookies & tracking

This website uses minimal cookies, primarily for technical functionality (such as remembering navigation state). We do not use cross-site advertising trackers. If we add web analytics or tracking tools in the future, we will update this policy.

7. Data retention

We keep your information for as long as you remain an active participant or until you ask us to delete it. Some records — financial transactions, legal documents, insurance records — may be retained longer to comply with legal obligations. SMS opt-in records are retained as long as required by federal and state law to demonstrate compliance.

8. Your rights

You can:

  • Request a copy of the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Unsubscribe from email or SMS communications at any time (reply STOP to any text)

To make a request, contact us.

9. Children's privacy

Our leagues are for adults 18 and older. We do not knowingly collect information from anyone under 13. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it.

10. Security

We use commercially reasonable safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security. You're responsible for keeping your account credentials and devices secure.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via email or a prominent notice on this site.

12. Contact

Questions about this Privacy Policy, our SMS program, or how we handle your information? Contact us through our website.

Flag Football United, Inc. · Dallas/Fort Worth, Texas · 501‌(c)‌(3) Non-Profit Corporation